If you are faced with the fact that Mass Effect: Andromeda slows down, crashes, Mass Effect: Andromeda does not start, Mass Effect: Andromeda does not install, controls do not work in Mass Effect: Andromeda, there is no sound, errors pop up, Mass Effect: Andromeda does not saves work - we offer you the most common ways to solve these problems.
First, check whether your PC's specifications meet the minimum system requirements:
- OS: 64-bit Windows 7, Windows 8.1 and Windows 10
- Processor: Intel Core i5 3570 or AMD FX-6350
- Memory: 8 GB
- Video: NVIDIA GTX 660 2 GB, AMD Radeon 7850 2 GB
- HDD: 55 GB free space
- DirectX 11
Be sure to update your video card drivers and other software
Before you remember the worst words and express them towards the developers, do not forget to go to the official website of the manufacturer of your video card and download the latest drivers. Often, drivers specially optimized for them are prepared for the release of games. You can also try installing a later version of drivers if the problem is not solved by installing the current version.
It is important to remember that you should only download the final versions of video cards - try not to use beta versions, as they may have a large number of unfound and unfixed errors.
Do not forget that for stable operation of games, installation of the latest version of DirectX is often required, which can always be downloaded from the official Microsoft website.
Mass Effect: Andromeda won't launch
Many problems with launching games occur due to incorrect installation. Check if there were any errors during installation, try uninstalling the game and running the installer again, after disabling the antivirus - often files necessary for the game to work are deleted by mistake. It is also important to remember that the path to the folder with the installed game should not contain Cyrillic characters - use only Latin letters and numbers for directory names.
It also doesn’t hurt to check if there is enough space on the HDD for installation. You can try to run the game as Administrator in compatibility mode for different versions of Windows.
Mass Effect: Andromeda is slow. Low FPS. Lags. Friezes. Freezes
First, install the latest drivers for your video card; this can significantly increase the FPS in the game. Also check your computer's load in the task manager (opened by pressing CTRL+SHIFT+ESCAPE). If before starting the game you see that some process is consuming too many resources, turn off its program or simply end this process from the task manager.
Next, go to the graphics settings in the game. First of all, turn off anti-aliasing and try lowering the post-processing settings. Many of them consume a lot of resources and disabling them will significantly improve performance without significantly affecting the quality of the picture.
Mass Effect: Andromeda crashes to desktop
If Mass Effect: Andromeda often crashes to your desktop slot, try to start solving the problem by reducing the quality of the graphics. It is possible that your computer simply does not have enough performance and the game cannot run correctly. It's also worth checking for updates - most modern games have a system for automatically installing new patches. Check if this option is disabled in the settings.
Black screen in Mass Effect: Andromeda
More often than not, the problem with a black screen is an issue with the GPU. Check if your video card meets the minimum requirements and install the latest drivers. Sometimes a black screen is a result of insufficient CPU performance.
If everything is fine with the hardware and it meets the minimum requirements, try switching to another window (ALT+TAB), and then returning to the game window.
Mass Effect: Andromeda won't install. Installation stuck
First of all, check whether you have enough HDD space for installation. Remember that for the installation program to work correctly, the stated amount of space is required, plus 1-2 gigabytes of free space on the system disk. In general, remember the rule - there should always be at least 2 gigabytes of free space on the system disk for temporary files. Otherwise, both games and programs may not work correctly or may refuse to start at all.
Installation problems can also occur due to a lack of Internet connection or unstable operation. Also, do not forget to pause the antivirus while installing the game - sometimes it interferes with the correct copying of files or deletes them by mistake, considering them viruses.
Saves not working in Mass Effect: Andromeda
By analogy with the previous solution, check the availability of free space on the HDD - both on the one where the game is installed and on the system drive. Often save files are stored in a documents folder, which is located separately from the game itself.
Controls not working in Mass Effect: Andromeda
Sometimes game controls do not work due to multiple input devices being connected at the same time. Try disabling the gamepad or, if for some reason you have two keyboards or mice connected, leave only one pair of devices. If your gamepad does not work, then remember that games are officially supported only by controllers defined as Xbox joysticks. If your controller is detected differently, try using programs that emulate Xbox joysticks (for example, x360ce).
Sound not working in Mass Effect: Andromeda
Check if the sound works in other programs. After this, check whether the sound is turned off in the game settings and whether the sound playback device to which your speakers or headset is connected is selected there. Next, while the game is running, open the mixer and check if the sound there is muted.
If you are using an external sound card, check for new drivers on the manufacturer's website.
Some gamers began to complain that Mass Effect Andromeda began to freeze during the game. In most cases, freezes occur during combat or just before killing enemies. In this article, we will tell you what to do if Mass Effect Andromeda freezes when killing, using simple solutions.
Weak computer
First check if your computer can run ME Andromeda. If your computer is weak, then reduce the graphics settings to a minimum, mainly the quality of shadows and lighting. Also disable third-party programs, this may reduce the likelihood of freezes.
Disable some graphics options
If you have a powerful computer or the game lags even at minimum settings, try turning off triple buffering and vertical sync. You can disable these functions in the graphics settings in the game itself, then restart Mass Effect Andromeda and check whether the freezes have disappeared or not.
Reinstall the game from another repack
If you have a pirated version of ME Andromeda, then it is likely that freezes occur precisely because of its internal reconfigurations. Uninstall the game and download the repack (installer) from another source or torrent, for example from xatab. But if you have a licensed version of the game, then check if a new patch has appeared.
Remove trainers
Some gamers who don’t want to play the game honestly download so-called trainers that allow you to introduce certain cheats, for example, for immortality. Over time, such trainers break the game, which can cause freezes. Delete the trainer and start saving from the moment where you have not used it yet.
Update drivers and Directx 11
In some cases, simply updating the graphics driver or Directx program to version 11 can help with game freezing. You can update drivers via the Internet, just enter the video card model and download the package from the official website, in most cases this is nvidia.ru.
Restarting the game
To temporarily get rid of freezes during a kill, you need to periodically restart the game, at least once every 1.5-2 hours. After all, as a rule, such freezes occur after a long game, but do not forget this is a temporary measure with the hope that a patch or new driver version will appear.
Summing up
Now you know what to do if Mass Effect Andromeda freezes when killing. It is worth noting that, as a rule, developers solve such problems by releasing a patch. Therefore, people who could not find a solution should not despair.
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The long-awaited action role-playing game about intergalactic adventures Mass Effect: Andromeda is available on PC, PS4 and Xbox One. The optimization of the game cannot be called bad, but if you have any problems, then in this article we will try to help you solve them. Don't despair if you can't launch the game or it's slow for you; perhaps the essence of the problem lies in something unrelated to the power of your system. If Mass Effect: Andromeda does not start, slows down, crashes, Mass Effect: Andromeda errors, black screen, no sound, Mass Effect: Andromeda does not install, multiplayer does not work - we offer you ways to solve these problems.
Minimum system requirements for Mass Effect: Andromeda:
- OS: Windows 7, Windows 8, Windows 10 (x64)
- CPU: quad-core Intel Core i5 3570 | six-core AMD FX-6350
- RAM: 8 GB
- Video card: NVIDIA GeForce GTX 660 (2 GB) | AMD Radeon 7850 (2 GB)
- Hard drive: 55 GB
- DirectX Version: 11
- Sound card: DirectX compatible
- OS: Windows 7, Windows 8, Windows 8.1, Windows 10 (x64)
- CPU: quad-core Intel Core i7-4790 | eight-core AMD FX-8350
- RAM: 16 GB
- Video card: NVIDIA GeForce GTX 1060 (3 GB) | AMD RX 480 (4 GB)
- Hard drive: 55 GB
- DirectX Version: 11
- Sound card: DirectX compatible
Software update
Before you become hysterical, remember all the dirty words and want to crash your PC, carefully read this article, which contains solutions to the most popular problems. First, update the drivers for your video card:
AMD Radeon
.
Download drivers for your video card Nvidia GeForce
.
To always be aware of all updates, we advise you to download the program Driver Scanner .
To optimize your computer for the needs of a particular game, we advise you to use the program Razer Game Booster .
Also don't forget about additional software such as DirectX .
Mass Effect: Andromeda won't launch
First, try launching the game not from a shortcut on your desktop, but from the Origin library (on a PC) or from the root folder of the game. Make sure that the game installation has been completely completed and all files have been downloaded. In addition, it is better to disable your antivirus software before installation. Some game files may have been deleted or installed incorrectly, so you will need to either check your local files in Origin or reinstall the game.
Mass Effect: Andromeda is slow. Low FPS. Lags. Friezes
Before criticizing the optimization of the game, carefully review the official system requirements of the game (see above). Make sure your system fully complies with them. In addition, if your computer meets the minimum settings, and you play on high graphics settings, then do not be surprised by the low FPS. In this case, you just need to lower the graphic settings in the game.
Also, do not forget about the video card driver. Before the release of Mass Effect Andromeda, new drivers were released for it. Be sure to update them, and after that launch the game. While playing, try to disable all external programs that consume a lot of resources (antivirus, browser, etc.).
Mass Effect: Andromeda crashes to the desktop. Kicks you out of the game
Make sure your computer has enough free RAM. Often, crashes occur due to hardware mismatch with the game's requirements. In addition, try to clear your RAM before starting Mass Effect: Andromeda by closing external programs that consume a lot of RAM. You can see how much RAM you have used in the Task Manager under “Performance”.
Black screen in Mass Effect: Andromeda
First, try the standard solutions: during a black screen, switch to windowed mode (Alt+Enter) and vice versa, restart the computer and start the game again, update the video card driver, update Origin. If all this does not help, most likely your graphics card or processor does not meet the minimum system requirements for the game.
Mass Effect: Andromeda won't install
To install Mass Effect: Andromeda, you must have an active Internet connection. When you install the game, you'll use Origin to make sure you're using the latest version of the client and install an update if necessary. Sometimes the installation may freeze. In this case, don’t worry, just wait. How quickly the game downloads and installs largely depends on the speed of your Internet.
Make sure that your hard drive has plenty of free memory, otherwise the game will not install. Before installation, disable your antivirus, as it may block some processes that interfere with the game.
There is no sound in Mass Effect: Andromeda. The sound stutters. Sound doesn't work
Sometimes the problem may not be with the game itself, but with the sound device. Make sure it is fully functional using other games as an example. Also, update your audio driver. It would be a good idea to check if the sound is turned on in the game settings. Check the integrity of your local files; there may have been some errors during installation.
Character doesn't move in Mass Effect: Andromeda
Switch from combat mode to exploration mode, then make a jump, and then launch the scanner. If the problem is not solved by this method, restart the game itself.
Multiplayer doesn't work in Mass Effect: Andromeda
To begin with, I would like to explain all the subtleties. Firstly, the game's multiplayer does not support proxy servers, so if you use them, disable them. Secondly, for multiplayer, you must have a good internet connection. Otherwise, you may either not connect to the online session or experience lags.
There is no Russian language in Mass Effect: Andromeda. How to enable Russian language
Officially, the game is localized into Russian (text only), and therefore it is not necessary to download any localization or something similar. If for some reason you have a different language in the game by default, try changing it in the settings or in Origin. Also, do not forget that if you play in the Western region, then by default you will have a different language set.
Controls not working in Mass Effect: Andromeda
Unlike the three previous installments, Mass Effect: Andromeda has official support for gamepads on PC. That is, now you can control your character not only using the keyboard and mouse, but also using a controller. In addition, if you need to quickly switch between gamepads and keyboards, then simply press any button on one of these devices, after which the control will automatically change.
If the controls don't work for you, describe in the comments below what exactly you can't do and what you're playing on - a keyboard or a gamepad (model).
Mass Effect: Andromeda has a bug. Bugs
If any error appears in Mass Effect: Andromeda, please report it in the comments below, indicating its exact name. We will try to help you solve the problem.
If you have not found a suitable solution to your problem related to the game, you can ask us a question in or below in the comments. We will be happy to read it and try to help you! This article will be updated.
Bioware has released Mass Effect: Andromeda for platforms: PlayStation 4, Xbox One and PC. Unlike the original trilogy (Unreal Engine), the new game is created from scratch on the new Frostbite Engine. Optimization of the PC version is far from ideal, so you will need a fairly powerful processor and a modern video card to play at high settings without lags in Full HD resolution. Among the known technical problems of Mass Effect: Andromeda: the game crashes, does not start, does not install, endless loading, no sound/disappears, as well as bugs. We offer you the most common solutions to these problems.
If errors occur, first make sure that the latest drivers for your video card are installed.
The game does not open in full screen
The game keeps returning to windowed mode. The only way to get full screen is to use borderless windowed mode.
Solution:
Delete the profileoptions and profileoptions_options files located in your save folder. If it doesn't help, check this topic on the EA forum.
Where are the Mass Effect: Andromeda saves?
C:\Users\USERNAME\Documents\BioWare\Mass Effect Andromeda\Save
Character stuck in textures
A fairly common bug in which a character gets stuck in boxes, under steps, etc. Sometimes it even fails inside the box or through the texture and goes on an endless flight. If jumping and dodging don't help, you can use fast travel points. But if there are no such points, then only loading the last save. The game creates the last three autosaves by default.
The game lags / freezes / freezes
If the RAM is less than 16 GB, then this is most likely the reason.
High GPU temperatures can also cause stuttering.
Try lowering your graphics settings.
If the game is slow even with low settings, then it’s obvious that your PC simply can’t handle it. As mentioned above, the optimization of Mass Effect: Andromeda leaves much to be desired; the game is quite demanding on hardware.
Blue Screen (BSOD)
The game crashes into a blue screen. Possible error messages: Invalid license. reason code = invalid cipher (0x0006). Or ntoskrnl.exe errors
Solution:
EA support advises uninstalling the trial version (if installed) - C:\Program Files (x86)\Origin Games\Mass Effect Andromeda\MassEffectAndromedaTrial.exe
But this doesn't always help. Users write that even a clean installation of Win 10 Pro and subsequent reinstallation of the game does not solve the problem.
In this case, you need to look towards the hard drive. Even if other games install and work fine, this does not mean that there are no problems with the disk. The cause may be bad sectors. It's also worth trying replacing the SATA cable. It is possible that the drive does not have enough power, try inserting another cable from the power supply into it.
Black screen after startup, nothing happens
Solution:
Uninstall Corsair Utility Engine (if installed)
Try running the game in windowed mode
DirectX errors / DirectX crash
Possible errors: DirectX function "Dx11Renderer::tryMap" failed
Solution:
Update the video card driver.
Increasing the page file has helped some users.
Clear the C:\ drive and disable additional monitors if present.
Endless loading
The game freezes while loading a level
Possible solutions:
- “Restore” or “Update” the game in the Origin library (RMB on the game and select the one you need)
Remove/Reinstall Vc++ Libraries
Uninstall/Reinstall Direct X 11
Uninstall/Reinstall the game
Disable the Origin in-game screen (Origin -> Application Settings -> Advanced Tab)
Disable Origin cloud saves (Origin -> Application Settings -> Settings Tab and Saved Files)
Add AtivationUI.exe to antivirus exceptions
Run the game with different graphics settings (low, medium, high and auto)
Instead of full screen mode, run the game in windowed mode
Install Nvidia driver 378.66
Launch Origin and game in Administrator mode
Disable all applications (antivirus, Skype, Steam, etc.) except Origin
Alt+Tab when frozen, and then reopen the game window
Unable to complete the task
Some completed quests “hang” in the log and are marked as uncompleted, although there is no continuation. There is only one way out: wait for a patch and bug fixes. Alternatively, boot from one of the three autosave points and re-execute the task.
Crashes to desktop in online games
Wait for a patch from the developers. The topic came up on the EA forum.
Cursor gets stuck in the center of the screen
The problem may be related to an application that uses overlays.
Solutions:
In the game properties, uncheck "Enable in-game screen for Mass Effect™: Andromeda"
Disable the Origin in-game screen (Origin -> Application Settings -> Advanced Tab)
End these processes if they are in the task manager: SteelSeries Engine, Razer Synapse, ReShade
Disable recording programs (fraps, bandicam, etc.).
No sound or no sound, background noise
For Realtek sound cards, you need to switch the audio type from Quadraponic to Stereo in Realtek HD Audio Manager.
For SoundBlaster Z sound cards (possibly some others), restarting the Creative Control Panel will help.
The computer turns off or freezes completely
A shutdown indicates overheating of some element of your PC, or problems with the power supply.
Solution:
If the processor/video card/memory is overclocked, then return to standard settings.
The release of a new game from the BioWare studio was one of the most important events of this year, but unfortunately the developers could not avoid problems at launch. In this article, we examined in detail all the problems that arise and tried to find ways to solve them.
By the way, in fact, everything could have been much worse, because “Andromeda” is the first game in the series created on the new engine. We are talking about Frostbite, created by the bright minds of the guys from the DICE team, which at the end of last year greatly pleased fans of online shooters with the release of .
As always, before moving on to analyzing the technical problems of the game, you first need to make sure that the computer is completely ready for travel. This time it will be very distant and dangerous - after all, not every year you get a trip to a neighboring galaxy, which means you can’t do it without the appropriate preparation!
Mass Effect: Andromeda System Requirements
Minimum system requirements:
- OS: Windows 7/8/8.1/10 (x64 only);
- CPU: Intel Core i5-3570 3.4 GHz or AMD FX-6350 3.9 GHz;
- RAM: 8 GB;
- Video card: Nvidia GeForce GTX 660 with 2 GB of video memory or AMD Radeon 7850 with 2 GB of video memory;
- Hard drive: 55 GB;
- DirectX version: 11;
- Sound card
- OS: Windows 7/8/8.1/10 (x64 only);
- CPU: Intel Core i5 or similar;
- RAM: 16 GB;
- Video card: Nvidia GeForce GTX 1060 with 3 GB of video memory or AMD Radeon RX 480 with 4 GB of video memory;
- Hard drive: 55 GB;
- DirectX version: 11;
- Sound card: Compatible with DirectX 9.0c or higher.
Files, drivers and libraries
Every major release does not go unnoticed by the two largest manufacturers of graphics accelerators - Nvidia and AMD. And even more so, there is no such situation that a new Mass Effect has been released, but there is no specialized driver. Therefore, before setting off to the black oceans of Andromeda, it is worth updating:
A prerequisite for the successful functioning of any game is the availability of the latest drivers for all devices in the system. Download the utility Driver Updater to easily and quickly download the latest drivers and install them with one click:
- download Driver Updater and run the program;
- scan the system (usually it takes no more than five minutes);
- Update outdated drivers with one click.
- (Download )
- (Download )
- (Download )
- (Download )
Mass Effect: Andromeda won't launch. Solution
Oops! It looks like something went wrong: the engine didn’t start, or maybe brake fluid spilled somewhere. There are two reasons why Mass Effect: Andromeda may not start. Let's look at them in order.
Firstly, the game will not launch if at least 42% of the distribution is not downloaded. The fact is that the project was released with support for the Ready to Play system, which allows you to play directly while loading. In this case, you will still have to wait until the minimum required amount of data is downloaded.
Secondly, your antivirus may mistake one of the game's executable files for malware. The false positive occurs due to the ActivationUI.exe file, which is located in the Core folder.
The file is 100% safe and is responsible for connecting the game interface. If the game does not start, try adding ActivationUI.exe to the exceptions list. By default, the file can be found in the following path: C:Program Files (x86)Origin GamesMass Effect AndromedacoreActivationUI.exe
Mass Effect: Andromeda is not available on Origin, the "Play" button does not work. Solution
This problem is typical not so much for the game itself, but for the Origin launcher, through which almost all games published by Electronic Arts are delivered. Even if the game is downloaded and installed at 100%, the “Play” button in the library may remain grayed out, meaning it cannot be clicked and, accordingly, the game cannot be launched.
There are two ways to solve it. The first one is simple and fast, but it doesn’t help everyone. It consists of disconnecting the Internet cable, turning off Origin, and then reconnecting the cable and turning on Origin.
The second method takes longer, but it helps everyone: you need to uninstall Origin and then reinstall it by downloading the installation file from the official website.
Black screen in Mass Effect: Andromeda when starting or maximizing a window. Solution
It can occur when starting the game, or when the user minimizes the game window and then maximizes it. In this case, the game process is displayed in the “Task Manager”, but the game itself does not start.
Before the first patch came out, this problem could be avoided by enabling borderless window mode in the game settings. Removing the Corsair Utility Engine program, which conflicted with Mass Effect: Andromeda, also helped.
Currently, the developers already support the Corsair Utility Engine, so you need to download the game update so as not to experience problems launching the game.
In Mass Effect: Andromeda the error “DirectX function...” Solution
This is a typical “engine crash” of the game, which means it is related to Frostbite, the platform on which the game was created. Such errors periodically caused inconvenience to Battefield 1 players, but were later corrected by patches.
The "DirectX function..." error occurs due to a minor video memory leak in the game. This is why the game can crash on both old and new video cards, especially if the user loads the system with additional applications.
To reduce the likelihood of this error occurring, you should limit the consumption of system resources. To do this, you can close the browser, turn off heavy programs like Photoshop, which reserve video memory and RAM for your needs.
Mass Effect: Andromeda crashes to desktop in multiplayer. Solution
A very annoying problem that occurs when trying to play a multiplayer game with a friend. At random times, the game may crash without any errors or notifications. Moreover, if you play with automatic selection, then there are no crashes.
This is probably a bug that causes the game to crash when the connection is unstable. Most games have a certain period of waiting for packets to arrive, and only after the “timeout” expires does the disconnect occur.
At the release of Mass Effect: Andromeda, such moments are not always handled correctly, which is why periodic crashes occur. It remains to wait for patches.
As a temporary solution, you can try switching roles: let the other player, who has a more stable Internet connection, create a lobby.
It would also be a good idea to check the availability of the ports used by the game. Mass Effect: Andromeda makes a network connection through the following TCP ports: 443, 17503, 17504, 10000-19999, 42210, 42130, 42230. And here is a list of UDP ports: 3659, 10000-19999. If they are blocked in the router settings, then the online game may be unstable or not work at all.
Character freezes in Mass Effect: Andromeda. The main character does not respond to commands. Solution
The locations in the new game from BioWare have become much larger than in, but with this new problems have appeared. Sometimes a character can seem to get “stuck” in certain places, which makes it impossible to control him.
The developers are aware of this problem and will try to clean the game world of Mass Effect: Andromeda from such bad places.
But if you fall into such a peculiar trap, then try using fast movement. To do this, open the location map (key “M” on the keyboard), find the icon of the forward base (icon with a capsule) and left-click on it. Then Ryder will move this place and become controllable again.
If there are no “open” capsules at the location yet, then loading the last automatic save will be your salvation.
Mass Effect: Andromeda is slow. Low FPS. Solution
Despite the presence of some technical problems, the game is optimized at a decent level, so in the vast majority of cases, low performance may be due to the fact that there are many resource-intensive processes running in the system.
Even a powerful computer that fully meets the system requirements can sometimes slow down the frame rate if the operating system simultaneously runs a browser with a large number of windows, Skype with many active chats and a raised video conference.
To improve game performance, you should try disabling programs that are not needed for the game, and also make sure that you have at least 10 gigabytes of free space on your hard drive.
If the computer has not been “cleaned” of unnecessary files for a long time, then you should use the CCleaner utility. It is free and allows you to quickly clean your system of temporary files and delete irrelevant registry entries.
In Mass Effect: Andromeda, the image on an HDR monitor is distorted. Solution
It's a shame when an expensive monitor with 4K resolution and HDR support causes problems in a new game. Unfortunately, this is exactly the case with Mass Effect: Andromeda.
The developers did not have time to establish stable operation of the game with the HDR mode enabled. Sometimes it works fine, but sometimes it can cause graphic glitches and distortion of the image on the monitor.
The developers are going to release a fix soon that will still allow you to play Mass Effect: Andromeda with HDR, but for now it is better to disable this option. Well, or, as a last resort, you can try minimizing and expanding the game when this problem occurs, this helps many.
Mass Effect: Andromeda gives an error about a missing DLL file. Solution
As a rule, problems associated with missing DLLs arise when starting a game, but sometimes the game can access certain DLLs during the process and, not finding them, crash in the most blatant manner.
To fix this error, you need to find the required DLL and install it on the system. The easiest way to do this is to use a program that scans the system and helps you quickly find missing libraries.
If your problem turns out to be more specific or the method outlined in this article did not help, then you can ask other users in our “” section. They will help you quickly!
Thank you for your attention!